Terms & Conditions

Queen Bee Florist reserves the rights to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to our website. It is the Customer’s obligation to periodically check these Terms and Conditions on our marketplace for changes or updates. The Customer’s continued use of our website following the posting of changes or updates will be considered notice of the Customer’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Your account

To order product with us, you must be over eighteen years of age. You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party. You will immediately notify Queen Bee Florist in writing of any unauthorized use of your account, or other account-related security breach of which you are aware.

Product availability

All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the products. Due to the nature of the flowers and florist's handiwork, final delivered items may differ from the images shown on this website due to non-availability; Queen Bee florist may also substitute flowers, greenery, filler, container or accessories without notice to the Customer.

Order processing

Order processing begins when we receive a confirmed order and full payment. When orders are placed on a weekend or public holiday the order will be processed on the next working day.

Pricing and Payment Options

All transactions will be processed in South African Rands (ZAR). Queen Bee Florist endeavors to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and delivery charges (on the day of delivery). Queen Bee Florist reserves the right to change pricing at any time without prior notice.

Payment for products on our website may be made by Electronic Fund Transfer (EFT) or by Direct Deposit.

If you choose to pay by EFT, you will have to load Queen Bee Florist as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. If you are paying via EFT from outside of South Africa, please be aware of the following:

1) you are advised to select your local currency as the payment currency in order to avoid charges; and 2) you are obliged to accept all fees levied on the transaction.  Queen Bee Florist will not accept liability for any fees incurred for international transactions.

Proof of Payment should be emailed to Queen Bee Florist on orders@queenbee.co.za to ensure your payment is confirmed and order dispatched as quickly as possible.

The Queen Bee Florist banking details are as follows:  


Delivery time is dependent on product stock availability.

Orders will be delivered any time between 9 am and 5 pm. Any specific delivery times requested on an order form cannot be guaranteed.

When orders are placed on a weekend or public holiday, the order will be processed on the next working day. Same day deliveries are not guaranteed. Should we have stock available, orders will be dispatched on the same day provided payment is validated/received before 12h00 on the day.

Every effort is made to effect delivery of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Queen Bee Florist will contact you via email and provide a revised delivery schedule.

Our rule of thumb is that if an address cannot be found on a standard GPS then we reserve our rights to make alternate arrangements with the recipient to ensure that the product is delivered to them.

If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received.

You agree that if a recipient is unavailable at the given address, Queen Bee can leave the product with a neighbor / co-worker / leave a calling card / leave a voice message or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.

If the delivery person is not allowed to deliver the flowers or gifts directly to the recipient for orders to be delivered to hospitals, hotels and business addresses, the delivery will be left at the reception desk, which will constitute successful delivery.

Use of Website

You may only use this website to browse the content, make legitimate purchases and shall not use this website for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase.

This website and the content provided in this website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this website and/or the materials contained on this website may violate applicable copyright, trademark or other intellectual property laws or other laws.

Users are prohibited to attempt any violations to the security of Queen Bee Florist including, but not limited to an attempt to interfere with the host or network by submitting a virus to the website, overloading or spamming, forging of TCP/IP packet header or any part of the header information in any email or newsgroup posting or by accessing information not intended for such user or logging into a server or account which the user is not authorized to access.

Users are prohibited from posting any information onto the Queen Bee Florist website that is obscene, offensive, vulgar, defamatory, threatening, harassing, abusive, hateful, racist, sexist, discriminatory, of a menacing character or embarrassing, or which may cause annoyance, anxiety or inconvenience to another user or any other person or entity; post a sexually-explicit image or statement; post advertisements or solicitations of business; post chain letters or pyramid schemes or that impersonates another person.

Should any of the Terms and Conditions be breached by a user, Queen Bee Florist, at its sole discretion reserves the right to suspend, alter or terminate user registration and access to the website.

Limitation of Liability

The contents of this website are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

Queen Bee Florist will use our reasonable endeavors to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.

Queen Bee Florist assumes no responsibility for errors or omissions in the contents on the website. Queen Bee Florist furthermore does not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of the contents.

Queen Bee Florist shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if Queen Bee Florist have been informed of the possibilities of such damages. Queen Bee Florist cannot assume any obligation or responsibility in this regard.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information provided in the online forms on the website is required to personally identify users that subscribe to this service. The information will not be used for anything other than what is stated in these Terms and Conditions. None of the information will be sold or made available to any third parties.

The website may collect by way of cookie and tracking technology certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our website. This information is used to help improve the Website, analyses trends, and administer the website.

We may need to change this policy from time to time in order to address new issues and reflect changes on our website. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.


You agree to indemnify Queen Bee Florist fully and on demand against any liability, penalty, claim, loss, cost or damages suffered by Queen Bee Florist where attributable to any wrongful act or omission by you or any person making use of your Queen Bee Florist account at any time or arising in any way as a result of a purchase made by you on the Queen Bee Florist website.


Any and all copyright relating to the website, including these Terms and Conditions, is held by Queen Bee Florist. All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under license of Queen Bee Florist. As such they are protected by local and international legislation and agreements.


Should any part of these Terms and Conditions be held by a court of competent jurisdiction to be unenforceable, the validity and enforceability of the remainder of the Terms and Conditions shall not be affected.

Users’ use of this website is solely at users’ own risk and subject to all applicable laws governed by South Africa. Should users outside of this jurisdiction access the website, they do so at their own risk and are responsible for compliance with applicable local laws and regulations.

These Terms and Conditions constitute the whole agreement between the parties and no party shall be bound by any undertakings, representations, warranties, promises or the like not recorded herein.

Any indulgence of whatsoever nature granted by Queen Bee Florist shall not be construed as a waiver or variation of any of our rights or remedies.